Welcome to our online store www.twill.gr.
Twill’s e-shop operates in member states of the European Union. All transactions carried out through the online store are conducted in euros (€), and in Greek and English. By selecting a language, you automatically declare that you understand it (both written and spoken). Use of the online store is prohibited for minors or persons lacking legal capacity.
By entering the website, you declare that you are an adult and legally capable, and you agree not to allow the use of your personal information and password by minors or legally incapable persons. If such use occurs, you are personally responsible. For this reason, please follow the basic rules of online transaction security.
The website and online store belong to the company TScommerce Monoprosopi S.A., 210A Eleftheriou Venizelou, 17563 Palaio Faliro, Athens, tel. +30 2109802659, VAT No. 802758955, G.E.MI. 182244201000, KEFODE Attica.
By submitting your order, we consider that you have read, understood, and expressly and unreservedly agreed to the terms and conditions governing the operation of our online store, which are described in detail below as well as in the section “Privacy Policy.” If you do not agree with any of these terms, please contact us before placing your order.
You may access most sections of the website without registering. However, certain areas are accessible only to registered users. We may amend all or part of these Terms of Use from time to time without prior notice. Therefore, you should review the terms regularly to stay informed of your rights and responsibilities at any given time.
Your continued use of the website after any changes have been published in the Terms of Use constitutes binding acceptance of the updated Terms. Any modification does not apply to or affect orders that have already been placed for execution. If at any time the Terms of Use are no longer acceptable to you, you must immediately cease using the website www.twill.gr.
Twill reserves the right to temporarily or permanently discontinue part or all of its services without any prior notice, at its sole discretion.
Creating a Personal Account (MYACCOUNT)
To access certain services, Twill requires user information for the purpose of issuing a relevant access code. The information provided must always be true, accurate, valid, and complete.
To complete your purchases at the Twill e-shop, you must register and create your own personal account.
Registered users enjoy the following benefits:
• Place orders
• Save their favorite products in the Wishlist
• Save their shipping address in the address book to speed up checkout
• Access all information related to their orders and returns
Users are responsible for all actions performed under their password and must promptly notify Twill of any unauthorized use or any (even potential) security breach.
This information is not disclosed by Twill to third parties, except in cases described in the “Privacy Policy.” Twill is not liable for any damage or loss resulting from the unauthorized or illegal use of the password by third parties due to its disclosure, or for any other reason, and reserves the right to seek compensation from the user if the company suffers any kind of damage from such unauthorized or illegal use.
Twill is entitled at any time to refuse the issuance of a password, cancel an existing password, or terminate the provision of these services and deny any current or future use of the website in case of violation of the Terms of Use.
Changing MYACCOUNT Details
You may edit your account details at any time. Log in to “MyAccount” and select “Edit my profile.” You can modify your personal information and save the changes.
If you have forgotten your password, click on the “Forgot your password?” link. Enter the email address associated with your account, and you will receive an email with a new password.
Newsletter
The Newsletter informs you about promotional activities and topics of interest related to Twill. You may subscribe when creating your personal account or through the footer menu of the homepage by selecting “sign up for our news.”
You may unsubscribe at any time by selecting “unsubscribe” at the end of any Newsletter or by sending an email to twill@tscommerce.eu.
Disclaimers
Twill cannot guarantee the availability of the displayed products. However, it is committed to providing timely information to users regarding any non-availability.
Products sold through www.twill.gr are intended exclusively for purchase and personal use. Resale of products by customers of the online store is not permitted.
Twill makes every effort to accurately present its products. However, color variations or errors may occur. Color discrepancies between the actual product and its image are inevitable due to differences in screen settings or display devices. We reserve the right to correct any errors or modify the website at any time without prior notice.
Pricing
• The prices listed in € are the final sale prices.
• Offers are valid while stocks last.
• We reserve the right to change prices without prior notice. Price changes do not affect orders already placed.
We strive to ensure the accuracy of the website’s pricing information. However, incorrect prices may occasionally appear.
– If the correct price is lower, you will be charged the lower price.
– If the correct price is higher, we will contact you to confirm whether you wish to proceed or cancel your order.
According to Directive 2013/11/EU, which was incorporated into Greek law by Joint Ministerial Decision 70330/2015, the possibility of electronic resolution of consumer disputes through Alternative Dispute Resolution (ADR) is provided for throughout the European Union. If the customer is a consumer (i.e., a natural person acting outside their professional capacity) and encounters any problem with a purchase from our website, they can initiate the ADR procedure available at: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies_en